Our reputation as estimators, even when we use Agile methods, is bad. Agile methods provide useful techniques and practices for teams and their customers to improve accuracy without creating illusions of precision. Many of our estimation problems come from misunderstanding and miscommuncation about what estimates are and from confusion with other related concepts, such as, planning and targets. Where do errors come from? What can we promise and how do we best serve the primary purpose of the software estimation process? In this talk, Martine Devos will guide you through the best techniques and perception management for estimators and their customers.
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