Gitte Klitgaard's Whole Team Communication

Topics covered at COMMUNICATION-01-02
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No matter what you do, all of your work builds on effective collaboration and interactions with others. Effective collaboration requires good communication: talking, listening, working in a team, delivering a message, having 1-1, giving and receiving feedback. Join this two-day course with experienced agile coach Gitte Klitgaard, and learn how to employ powerful communication techniques and strengthen your agile working process.

People in the software industry often have backgrounds in engineering or science; in work life you are trained on your technical skills like programming and testing and focus heavily on solving problems and making solutions. The question is: is that enough?

From a technology perspective, work is based on blacks and whites: Does it compile? Will the test pass? Does it fulfill the requirements? Bits and bytes, 0s and 1s, verified or not.

Communication on the other hand, is everything in between. As with a lot of soft skills, we are not trained to talk, listen, and express our needs, as it is assumed to be something we already know how to do.

This highly interactive and engaging course will provide you with a space to learn and practice effective techniques which will help to drive the productivity and efficiency of your team.

Whether you decide to participate as a team, a leader, or as an individual this workshop will deliver value and inspire you to perform to your best as yourself.

"Most problems that teams face are about communication, and all the others are too" - Dan North

Learn how to:

  • Understand the elements of good communication and why skill is not all that matters
  • Listen to others, not to respond, but to hear what is actually being said
  • Create meetings that have value
  • Express what you want and need
  • Use tools for giving and receiving feedback
  • Understand the power of silence

  • About the Author

    Gitte Klitgaard

    Gitte Klitgaard is an agile coach with more than a decade of experience working for companies as well as coaching individuals. She lives and loves agile, and hates turf wars, which is why she took the oath of non-allegiance. Why fight over methods, when we can use that energy to help people? Gitte wants to change the world by helping people work better together and feel better about themselves. She is known for speaking her mind in a way that helps people actually listen to what she says; maybe because her main working tools are listening and caring. As an active part of the agile community, Gitte often engages in discussion online and offline, and is part of the organiser team of German Agile Coach Camp as well as a facilitator at other events.


    The course is built up around exercises and story-telling in pairs or bigger groups. The participants will practice the learning right away by engaging in exercises. In between the exercises, participants and the trainer will share real-life experiences.


    Short expectation management exercise, focusing on assessing which areas that are most important for participants over the two days.

    Part One: The basics of good communication

    • Why communication is so important, and why it is difficult
    • Elements of communication: what matters as much as technical skills
    • How emotions, pressure, and conflict affect our communication
    • Receivers and senders
      • Receiving: focusing on listening and practicing it as a skill
      • Sending: how to talk about what you want and need without pushing it on other people, and how to communicate so that your needs are heard

    Part Two: A step further

    This part of the course will focus on taking the skills learned in Part One, and how you can put them to use in real situations.
    • Feedback
      We sometimes think of feedback as something that is only used in a formal meeting, when in fact feedback is something that we give and receive on a daily basis. Whenever we have a peer review or a pull-request, we provide feedback. When we discuss ideas in the team or with others, we provide feedback. When we want to praise someone, or tell them that something is nagging us, we provide feedback.Here, you will practice giving and receiving feedback in a useful manner.
    • Meetings
      Meeting is another thing which we engage in often, but are guilty of giving not enough attention to. Whether it be a team meeting, leadership meeting, one-on-one, or department meeting, we often dread these.This part of the course will look into how to create valuable meetings, ensure the communication during and surrounding them is useful, and that you take best advantage of your team's time.
    • Difficult Conversation
      We have difficult conversations when we want to convey unpopular information; when we have a conflict with the other party; when we talk about sensitive topics. This module will explore way to make these conversations less difficult and more constructive.

    Participants will leave the training well equipped with a communication toolkit which they can apply to a range of settings and situations.



    This course is helpful for technical teams, individuals, leaders, managers, developers, testers, agile coaches, and anyone else working together with other people.


    In order to participate in this course, you should have curiosity, willingness to experiment, try out new methods and take an active role in participation.