Ben has both agency and in-house background, both in the travel industry and B2B Technology. His passion for user centred design started right at the beginning of his career working as a designer, sitting meters away from the call centre agents giving him prime access to customer insights. He has been championing users since then.
Talks I've Given
Shaping and implementing a DesignOps function
Featuring Ben Franck and Matt Gottschalk
Matt Gottschalk and Ben Franck, both UX & DesignOps Managers at Centrica, will share the journey they have been on since setting up their DesignOps function at the beginning of this year in the second talk. They will discuss the types of problems that come with managing and supporting a...data design-ops ux