Experience & Service Design executive in Verizon, leading product experience globally for connected vehicles, IOT and the mobile workforce.
Specialising in accelerating company-wide customer centricity, UX maturity, product innovation, lean transformation and design leadership. 20 years experience building and leading world class UX and user research teams.
Talks I've Given
Putting the Customer at the Centre of Every Discussion AND Decision.
Featuring Donal O Mahony
Donal will share with us how Verizon Connect is putting the customer at the centre of every discussion and, crucially, every decision.