Ben has both agency and in-house background, both in the travel industry and B2B Technology. His passion for user centred design started right at the beginning of his career working as a designer, sitting meters away from the call centre agents giving him prime access to customer insights. He has been championing users since then.
Having previously worked as a User Experience Designer at a number of large organisations, Matt has seamlessly moved into the world of DesignOps having gained a strong understanding and empathy for the designer experience and what it takes to create great design work. His passion for building relationships and collaborating with stakeholders and his own teams have helped shape his own strategical and tactical goals of Design Operations.
The users have unique needs, the business has to differentiate in the market while adhering to the brand guidelines for consistency. For the designer, this is an everyday puzzle. We ends up tailoring every solution. And the rest of the delivery puts pressure to do it Agile so it is much faster…
The zeitgeist is with DesignOps, that concerns itself with looking at how design can move from concept to delivery, maintaining high user value throughout. It ensures that the product delivered is not only the right product, but that it can evolve gracefully and continuously with the needs of the user at its heart. Even more importantly, when adequate DesignOps is in place, much of the designer’s time is refocused on where real creative innovation matters.
In this meetup session we will also will provide an overview of how DesignOps functions can help organisations to:
Ensure collaboration inside and outside the Design team is as efficient as possible to make a greater impact and deliver value. Ensure design templates and deliverables are continually optimised to help simplify practices and processes and also ensure that design systems are optimised to solve common design problems for users. Communicate the value of investment in design and help to increase design maturity. Ensure that designers feel empowered to make decisions. Make the designer on-boarding process more efficient and effective. Focus on designers as people and not resources.
Philippe, your host, will do a short introduction about operating models in Complex environments and the balance of operational excellence and business innovation. Please visit and register to our new Lead-Digital site located at: https://www.lead-digital.org/
Philippe has been involved with Digital change from the early days of the Internet (nearly 25 years) and has led the initiation and delivery of significant change initiatives for clients such as Legal & General, Vodafone, O2, Ladbrokes, M&S, HSBC, Barclays, etc. Now working as an independent Coach/Consultant, Philippe is using innovative methods to help businesses shape, plan and deploy their digital strategy, organisation change, lean-agile operating model, and most importantly develop their people and leadership. Philippe is a trained systemic coach (ORSC), complexity & systems thinker (Cynefin™ / VSM), Digital delivery manager, and a seasoned Lean and Agile practitioner. Philippe is the founder and organiser of London’s Digital Leadership meet-up
Partner at NORMAN & SONS, a digital product consultancy that specialises in the design and development of enterprise applications for the financial services industry. Denise leads UX design and research engagements for large financial institutions and FinTech product firms, and has a particular focus on helping clients to establish the early foundations of DesignOps best practice.
Partner at NORMAN & SONS, a digital product consultancy that specialises in the design and development of enterprise applications for the financial services industry. Louise leads UX design and research engagements for large financial institutions and FinTech product firms, and has a particular focus on helping clients to establish the early foundations of DesignOps best practice.