Effective from 08 March 2020
1. WHO ARE WE?
1.1 Welcome! This website, https://skillsmatter.com, is owned and operated by Quad4 Group Limited, a company registered in England and Wales under registration number 12371678, and trading under the name Skills Matter. Our registered office is 31 High Street, Haverhill, Suffolk, England, CB9 8AD, United Kingdom. Our VAT number is GB 341 7815 01.
(a) why we collect, store, share and use personal data (such as information that identifies, relates to or describes You, or which is capable of being associated with You);
(b) what personal data we collect;
(c) the choices we offer, including how to access and update Your personal data; and
2.3 Quad4 Group is committed to ensuring that Your privacy is protected and to processing Your personal data in accordance with the applicable data protection laws (including, but not limited to, the EU General Data Protection Regulation).
2.5 It doesn’t apply however to the practices of companies that Quad4 Group does not own or control and You are subject to the terms and conditions of use and privacy policies of those other websites or companies when You are using them.
2.9 If You are a person under the age of 18, You must not submit Personal Data to this Site unless You have obtained the consent of and supervision of Your parent or guardian beforehand.
3. WHAT PERSONAL DATA DO WE COLLECT FROM YOU?
3.1 We will collect several different types of personal information from you.
3.2 We can only provide our services to You if You provide us with Your Personal Data. This data is required so that we may enter into a contractual relationship with You.
3.3 When You use this Site (including by uploading Your Content, by making submissions/posts in user forums or by undertaking transactions on or via this Site, by accessing or browsing it, by communicating with us via email or signing up for newsletters, other communications, completing an online form, making a telephone or email enquiry including via one of our partner websites), we may collect all or some of the following Personal Data from or about You:
(a) Your name and job title;
(b) Your company name or affiliation;
(c) Your contact information including phone/mobile number/fax and email address;
(d) other demographic information including Your home or other addresses and postcode if you choose to provide us with such;
(e) Your communication and purchase preferences and interests including about Your topics and tags of interest;
(f) other information relevant to customer surveys and/or offers which we may make available to You;
(g) Your browsing, online activities and transactions;
(h) where You have submitted/posted Your Content, Your submissions and posts;
(i) where You have registered with us, Your user name and password; and
(j) where You have undertaken a transaction through this Site, Your billing and delivery postal addresses.
3.4 Quad4 Group Limited does not store credit card details nor do we share financial details with any 3rd parties.
3.5 We may also collect some or all of the above types of information from information that is available to the public such as on third party websites, from our business partners or third parties who have Your consent to pass on that information to us or who may be authorised by You to authenticate or identify You to us or to sign in to our Site using credentials from that business partner or third party.
3.6 When You submit/post Your Content which is Personal Data on or via the Site in user forums on or pages accessed via this Site, You agree that any such Personal Data may be viewed by others.
3.7 We do not knowingly collect information from children under the age of 18 unless we have the consent to do so of the parent or guardian.
3.8 We may also collect Your Personal Data for quality assurance, compliance and training purposes by monitoring and recording email or other communications with You or between You and third parties using our systems or our agents.
4. WHAT WE DO WITH YOUR PERSONAL DATA
4.1 We (and third party data processors, vendors and hosting partners who may be acting on our behalf) may collect, store and process Your Personal Data for several reasons
(a) to make this Site available or to customise it according to interests, to provide our Content and Your Content tailored to individual requirements; to understand Your needs and provide You with improved products and services, newsletters and other communications and to enable others to view Your Content, submissions and posts;
(b) for purposes related to providing our goods and services to You, including verifying and authenticating Your identity, processing Your payments and payment system or card details in order to complete transactions with us or our business partners made through this Site;
(c) to maintain any registered accounts that You may hold with us and to provide You with updates or notifications of changes to Your account and our policies and terms;
(d) for our internal record keeping requirements including collection of anonymised details about visitors to our Site to compile aggregate statistics or produce internal reports;
(e) with Your agreement, to contact You about our or our business partners’ promotions, products and services or other information which we think You may find interesting, offers, or for customer satisfaction purposes (including contact by email, phone, fax, mail.
(f) for market research, analysis, testing, monitoring, risk management and administrative purposes (including diagnosing technology problems which may be reported to us) or to make you aware of any new Content, including free and paid for events, articles and SkillsCasts which we reasonably believe that You are interested in them; and
(g) for any purposes related to the above or where we have a legal right or duty to use or disclose Your Personal Data (including for abuse, crime and fraud prevention and related purposes).
(a) comply with applicable law or an order of a governmental or law enforcement body; or
(b) investigate, prevent or take action against suspected illegal activities (including fraud or where the personal safety of another person may be threatened) or breaches of our Website Terms; or
(c) establish or exercise our legal rights or defend against legal claims. When Disclosing Your Personal Data, we may use email, or other methods.
4.3 Where is data held outside EEA: some 3rd party services we use are situated in USA. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained by emailing us at firstname.lastname@example.org.
4.4 If we become aware that we have collected or been sent Personal Data from a person under the age of 18 without the consent of the parent or guardian, we will deactivate the relevant account as soon as is reasonably practicable.
4.5 In the event that a third party proposes to acquire all or some of our business and/or assets, we may disclose Your Personal Data to that third party in connection with their proposed or actual acquisition.
4.6 We require to retain Your Personal Data, any other information which we have collected and any of Your Content that You have submitted for operational purposes. We also may retain this for the period of time needed for Quad4 Group to pursue our legitimate business interests, improve our products and services and comply with our legal obligations.
4.7 We will process information necessary to enter into a contract with You, to comply with legal obligations and for legitimate interests. Legitimate interests include to provide You with information on Community interests and forthcoming events.
5.1 We are committed to ensuring that Your Personal Data is secure.
5.2 In order to minimise the risk that there is unauthorised access to or Disclosure of Your Personal Data, we have put in place, where practicable, appropriate physical, electronic and managerial procedures to safeguard and secure it.
5.3 Although we take appropriate measures to safeguard the Personal Data that You provide to us, no transmission over the internet is guaranteed to be secure. For Your security, You should:
(a) if using a computer in a public location, always log out and close the website browser when You complete Your online session;
(b) keep Your account details and passwords private;
(c) frequently change Your password;
(d) avoid using the same password for multiple online accounts.
6.2 A cookie is a small data file which asks permission to be placed on Your computer’s hard drive or other mobile or handheld device as You browse this Site or advertisements, videos or other types of Content and which ‘remembers’ that Your computer or device accesses this Site.
6.3 If You accept the cookie, the file is added to Your computer’s hard drive or other mobile or handheld device. Most web browsers automatically accept cookies but You may modify Your browser settings to decline cookies or to be notified of cookies being placed.
6.4 Cookies may be used by us to do the following:
(a) enable us to respond to You as an individual and to tailor our operations to Your needs by gathering and remembering Personal Data about Your preferences;
(b) assist the effective operation of this Site;
(c) enable traffic to the Site and pages to be logged to identify pages used and browsing and purchasing behaviour of users of our Site for statistical purposes and to monitor which pages users find useful or not; or
(d) identify You as an account holder or user and assist with account or user security (such as by obliging You to reset passwords if the password has lapsed).
6.5 The cookies do not give us access to any other Personal Data on Your computer or device other than the Personal Data You choose to share with us.
6.6 Rejecting cookies used by this Site may prevent You from taking full advantage of the Site and may stop this Site from operating properly when You use it. You may be unable to complete a transaction with us on this Site.
6.7 If You do not consent to use of the cookies, You must disable the cookies by deleting them or amending Your cookie settings on Your computer or You must stop using this Site.
7.1 We use Remarketing to advertise Quad4 Group and Skills Matter across the Internet, using Google Display Network, Facebook Ads and other third party services.
7.3 Remarketing such as Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you.
7.4 How to Opt-Out: If you do not wish to see remarketing ads from Quad4 Group you can opt out in several ways:
7.5 Customer Match
7.5.1 Personal information you provide to us when using our service, such as an email provided when making a transaction, may be used to help serve relevant advertising to you across the internet. This technology is typically referred to as “Customer Match”. Your privacy is important, so only anonymised data is stored with any third party ad providers we use. You can find out more about how third party providers such as Google use this data here: https://support.google.com/adwords/answer/6334160?hl=en-GB
8. LINKS TO OTHER WEBSITES AND THEIR PRIVACY POLICIES
8.2 Once You use the links from this Site to access those other websites, we are not responsible for the protection and privacy of any information that You provide while using them.
8.3 You should exercise caution and review the privacy policies applicable to those other websites and ask any questions or raise any concerns about their collection or use of Your Personal Data with that website operator.
9. YOUR CONTROL OVER YOUR PERSONAL DATA AND ACCESS TO IT
9.1 Under applicable data protection laws, you may, depending on your individual circumstances, be able to exercise certain rights in respect of the data we hold about you. For more information about these rights contact your national data protection authority. To exercise these rights please contact us at email@example.com.
9.3 The right to access and the right to rectify. You may request details of the Personal Data that we hold about You under the applicable data protection laws or amendments to such details if they are inaccurate or incomplete.
9.4 The right to data portability. You may request that we provide to you in a suitable format a version of the personal information we hold about you.
9.5 The right to erasure. This is also known as the “right to be forgotten”. You may request that we delete your personal information that we have processed.
9.6 The right to restrict processing. You can request that we block or suppress our processing of your data, meaning that we will pause our processing of your data.
9.7 The right to object to processing. You may be able to object to our processing of your data.
9.8 The right to withdraw consent. Where we rely on your consent as the lawful basis for processing your data, you can later change Your mind and we will stop processing your data (to the extent that we relied on your consent to do so). This will not make unlawful our processing of your data with your consent up to that point.
9.9 To withdraw your consent, please:
9.9.1 write to us at: Skills Matter c/o Quad4 Group Limited. 31 High Street, Haverhill, Suffolk, England, CB9 8AD, United Kingdom or email firstname.lastname@example.org; or
9.9.2 indicate Your consent or withdrawal of Your consent to marketing communications by:
(a) amending Your selections in your ‘My Account’ page which can be find in the top right hand corner of the Site, once you are logged in.; or
(b) clicking on the “Unsubscribe” link in communications which You receive from us or here.
10.1.1 “personal data”, “process”, “data controller” and “data processor” each have the meaning set out in the applicable data protection laws, which include the Data Protection Act 1998 and the EU’s General Data Protection Regulation.
10.1.2 “Your Content” means all of the information and content provided, generated, transmitted or displayed via the Site by You.