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Teams and organizations measure many different things. For example, they might measure how many stories they put through in an iteration to try measure how good their development process is, but does that tell us we doing it the ‘right’ way? Organizations often try measure product quality but forget to ask their customers what they think.

Is your current development process helpful or harmful to your delivery team? How do you know your process is a good fit for your team or your organization? How do you know if you have too much process or not enough? What are the risks if you get it wrong?

Janet explores the interaction between the development process and different types of quality measures that organizations use. She shares ideas about how a “good enough” process can make your product more valuable to customers -- since that is your customers (internal or external) care about.

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