Culture is a lot harder to codify and has generally been missed. Muda (waste) in Toyota was not about waste itself, but about empowering the workforce to improve the place of work and the products. Knowledge work on the production chain. Today, Tesla who tried to robotise most of the Model 3 production chain, discovered painfully that robots do not find continuous improvements. This, we believe, is at the core of Knowledge Work and ten times more relevant in IT than it is on a production chain. So I will look forward to hear more from Jon what "Respect for People" covers.
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Respect for People
Jon Terry is co-CEO and co-founder of LeanKit. Before LeanKit, Jon held a number of senior IT positions with hospital-giant HCA and its logistics subsidiary, HealthTrust Purchasing Group. He was among those responsible for launching HCA’s adoption of Lean/Agile methods.