Even the best teams encounter costly, puzzling problems. Leaders and others concerned with improving software quality and team process often say they are going to address "the" root cause of such a problem.
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Hands-On Root-Cause Analysis
Douglas Squirrel has taught 3rd grade, started a one-man business, and performed in comedy sketches. In the last 15 years he has been CTO at startups in financial services and e-commerce and is currently VP Technology at children's payment-card firm Osper.