Have you heard about Radical Candor, but struggling to put it into practice? Heard about growth mindset, but don't know where to start?
Do you know why it's important to ask for or give meaningful feedback?
When was the last time someone gave you feedback? Did it help or upset you? Was it meaningful or helpful in any way?
Giving and receiving feedback is one of the riskiest areas in every relationship. Badly executed feedback can be more hurtful than a punch in the face. It can destroy relationships - and trust - faster, than any mistake.
Bad feedback happens for many reasons, but mostly because humans are doing it without even realising it's happening. It's most of the time deeply personal and emotional, rooted in the strongest (negative) emotions such as anger or fear.
Good feedback grows people and relationships, and facilitates constructive conversations even in the most difficult situations. And once you learn how to do it, you'll never want to go back to the old ways.
The first part of the session will focus on the key concepts around feedback: why it's important to understand and communicate our emotions, build meaningful relationships and be mindful even in the most difficult, risky situations.
In the second section we will explore what the difference is between feedback and judgement, and learn a framework that helps with constructive conversations. Most importantly, we'll look at how meaningful positive and constructive feedback looks like, and how you can start working with it in any relationship to increase trust, and build, rather than destroy.
The Good: be mindful, understand what and why you feel, communicate it clearly
The Bad: if you don't know what is happening and why, you can't fix it
The Ugly: there's a huge difference between feedback and judgement, and you need to learn to differentiate
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Feedback: The Good, the Bad and the Ugly
Over the past 8 years, Beáta Kovács has worked across multiple industries on digital products, currently working as Product Director for GSK and a trainer with Mind The Product.
Previously she was VP of Product at Emarsys, and co-founder of Emarsys Product Academy, and Head of Data Analytics at Patsnap. She has led product teams working on legacy, internal and brand new digital products. She has helped scaling up a 3-person product organisation to 44 people.
She's passionate about mentoring, soft skills, and building empathy not only for the users, but for everyone a product person gets in touch with.