Please log in to watch this conference skillscast.
The organisation that Rebecca and Sarah works for made a decision in 2018 to fundamentally transform how they deliver change to their customers. The delivery teams had been following various Agile methodologies for some years but were always frustrated that the internal customers weren’t working in the same way, and they frequently found that they couldn’t get the level of engagement that they needed to make deliveries as successful as they could be. The decision to reform was made off the back of the success of a large programme of work that ran for over two years, where the key dates were fixed, so to ensure that they could meet these dates the programme leadership team decided to work in a more agile way.
They embedded the customers into the programme, co-located the teams and removed unnecessary layers of governance to enable quick decision making. The programme was a success and therefore it was decided to run the whole IT change department, in the same way, going forward. They waved goodbye to “projects” and said hello to living backlogs prioritised by the customers themselves! It sounded so easy but they then realised they had a lot of work to do! For example, they had to:
- Decide whether to implement a known scaled Agile framework or whether to take various pieces from those out there to form their own - Process
- Find Product Owners and convince the customers to empower them to make decisions – People & Process
- Form new cross-functional teams & inspire them to feel positive about the change - People
- Start focusing on the value of what they were to deliver to the customers - Product
YOU MAY ALSO LIKE:
How Focusing on the 3 Ps Helped us to Successfully Scale Agile at M&G
Sarah is the Front Office Capability Owner at M&G which is our version of a Product Owner. Sarah joined the company as a Graduate Business Analyst 13 years ago and throughout her time at M&G Prudential she has worked across different departments in various roles which have largely involved supporting the Front Office users. She previously worked on and sponsored projects that were delivered in a waterfall style, but has been a champion of and played a key part in transforming the Investment IT department to scale Agile practises.
Rebecca is a Scrum Master for two delivery teams at M&G in the Investment IT department. She joined M&G on the Graduate programme 13 years ago and have largely worked as a Business/Systems Analysts on many projects and programmes of work before becoming a Scrum Master.