The phrase “outcomes over output” is common, simple and a great rallying cry. It’s also difficult to bring to fruition in a productive way. In this detailed and practical talk, Jeff will cover what outcomes are, how they relate to Objectives and Key Results and how to use this goal-setting framework to plan work that is customer-centered, outcome-focused and evidence-based. All this, in service of increasing the agility of your team and organization. And yes, there will be gifs and memes.
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Jeff helps organizations build better products and executives build the cultures that build better products. He is the co-author of the award-winning book Lean UX and the Harvard Business Review Press book Sense & Respond.