SkillsCast coming soon.
Building beloved user applications is a challenging yet rewarding pursuit for us working in technology today. Irrespective of whether you’re a frontend or backend engineer, we all care if users are both using our application, and are having a good experience. Monitoring using RUM, Real User Monitoring, and APM, or Application Performance Monitoring, are often added as an afterthought in building applications. Particularly when our users work in the same organisation, we rely on anecdotal discussions and review feedback that, for many reasons, can leave us with an incomplete or accurate picture of the adoption of the software we build.
In this talk, Carly will discuss why obtaining long-term feedback on feature adoption and experience can be difficult to validate. We will also outline how real user monitoring and application performance monitoring in tools such as Elastic User Experience and Elastic APM or other monitoring tools can help you quantify user experience satisfaction and adoption through both the frontend and backend services to ensure we are providing effective experiences for users.