SkillsCast coming soon.

Data Analytics, Customer Experience, and the Marketplace

In this exclusive analytics podcast episode, Taimoor shares:

• His volunteer work for emergency rescue & repair with the NSW State Emergency Service
• Stories that have stuck with him throughout his 9 years with the emergency services
• His role as the Director of Customer Experience at Mad Paws
• If the supply-side attracts the buy-side
• Whether the rating system is the key layer to ensure quality and experience - P.S. It’s not!
• Collecting data from offline
• The best time to request an NPS and how they work
• Implementing Natural Language Processing to evaluate reviews at scale
• A use case for how data analytics comes into play for customer experience
• Avoiding marketplace leakage
• Why the visualisation and interpretation aspect of data analytics is the most important
• How customer experience has changed in the marketplace over the last few years
• What he has learned about customer experience over the years that he wished he knew earlier on
• His advice for those in the marketplace looking to improve customer experience