Ed Cortis presents the story of how Agile was used at the Lonely Planet to transform an unfavoured ‘back office’ shared service, to one of the leading teams in the company in terms of Net Promoter Score and tangible business results.
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Radical team transformation through leadership and agility
Ed Cortis, Director of IT at Lonely Planet, was responsible for change management at Lonely Planet over the last years. As such, Ed has successfully integrated Agile software development with world-class ITIL compliant IT operations. This has halved the operating cost of IT within Lonely Planet while continuing to ensure the business has the tools it needs.