There is a lot of hype around chatbots and a host of new platforms were released recently. However, introducing this technology into a well established business is not always easy. Natalia will talk through the technical and business challenges teams can face when creating and adopting chatbots and give a demonstration of one that is now live in First Utility.
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Challenges of creating and introducing chatbots to the business
Natalia Konstantinova is a great enthusiast in the application of Natural Language Processing, Artificial Intelligence, IT and machine learning technologies to real world problems. She got her PhD from the University of Wolverhampton and worked in various fields such as machine translation, ontologies, information extraction and currently dialogue systems and chat bots. She is currently a lead software engineer in the R&D department of First Utility, the UK's largest independent energy provider, supplying gas and electricity to more than one million UK homes.